Phoenix Nationale  

Call us: 03 9899 0133

Returns policy

Returns Policy:

Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision.

You can choose between a refund, exchange or credit where the goods are faulty, have been wrongly described, are different

to the product purchased on the website or doesn't do what it is supposed to do.

If you have been authorized to return a product it MUST be returned in its original packaging and in the same brand new condition in which you received it. If an item is returned and we deem that it has not been returned to us in the original brand new condition in which it was sent then the item will be returned to you at your cost and no refund issued.

All products sold on this website are genuine -

Phoenix Nationale are the official exclusive distributors for all brands in Australia and New Zealand, we supply professional hairdressing salons, HairHouse Warehouse, Price Attack, Sephora and Myer